1. scope
These General Terms and Conditions apply to all contracts concluded with BIZAGILITY.DE for the services offered by BIZAGILITY.DE. Insofar as agreements deviating from these GTC are made in the case of a service, these shall take precedence.
By booking a service, the client accepts the following General Terms and Conditions of BIZAGILITY.DE. In all other respects, the terms and conditions set forth herein shall apply.
2. registration and conclusion of contract
The booking can be made by email or via the booking system provided on the homepage (www.bizagility.de) via internet. The booking is considered a binding contract offer. The contract is concluded upon receipt of the booking confirmation by BIZAGILITY.DE. Bookings are always considered in the order in which they are received.
3. terms of payment
In case of chargeable bookings, the client has to pay the contractually agreed fee for the service according to the invoice issued by BIZAGILITY.DE, stating the complete invoice number.
4. resignation
The client can withdraw from the contract in writing by email or by cancellation in the booking system up to 15 days before the start of the service with acceptance of the charge of 15% of the order value. In case of later cancellation or failure to perform the service without cancellation, 100% of the service will be charged as a lump sum. The lump sum for costs is reduced to 15% if it can be proven that the damage did not occur or is reduced to the damage if damage is less than the lump sum. The decisive point in time for the withdrawal of the client is the time of receipt of the declaration by BIZAGILITY.DE.
5. cancellation and changes of services
BIZAGILITY.DE has the right to postpone or cancel a service for reasons beyond its control (e.g. legally determined Corona contact restrictions, strike, illness, bad weather, telephone and internet failure, force majeure). The client will be notified of this under the contact details stated in his booking. In case of cancellation, any service already paid for will be refunded. The same shall apply in the event that the Client is unable to attend a make-up date for the service. Other claims on the part of the client are excluded.
6. liability
BIZAGILITY.DE is liable for damages in connection with the performance of services only in case of intent or gross negligence. The limitation of liability does not apply to damages resulting from injury to life, body or health, which are based on a negligent or intentional breach of duty by BIZAGILITY.DE or a legal representative or vicarious agent of BIZAGILITY.DE. Furthermore, the limitation of liability does not apply to damages based on the violation of a so-called cardinal obligation (i.e. a contractual obligation which makes the proper execution of the contract possible in the first place and on the fulfillment of which the client regularly relies and may rely).
7. data protection
The data provided by the client during registration will be stored and processed exclusively for the purpose of processing the service and for invoicing purposes. If the client consents to further data processing when booking or performing the service, the data will be stored and processed for the purposes stated in each case. The data will not be passed on to third parties.
8. collateral agreements
Ancillary agreements must be made in writing to be effective.
9. place of jurisdiction
If the Client is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be Kempten (Germany).
10. right of withdrawal for consumers
The following right of revocation applies only to consumers within the meaning of § 13 BGB and therefore does not apply to contracts concluded with BIZAGILITY.DE by entrepreneurs within the meaning of § 14 BGB in the course of their commercial or independent professional activities.
| Cancellation policy
Right of withdrawal Private customers have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must, BIZAGILITY.DE by means of a clear statement (eg a letter sent by mail or e-mail) inform us about your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of the revocation If you withdraw from this contract, we must refund all payments we have received from you, including any delivery costs incurred, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. If you have requested that the service should begin during the cancellation period or if the service you have booked begins during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the service already provided up to the point in time at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the service provided for in the contract. |
| Sample cancellation form
(If you want to cancel the contract, please fill out and return this form). To BIZAGILITY.DE I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service Ordered on Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only in case of notification on paper) Date _________________ (*) Delete as applicable. |
